Dialogue with Stakeholders

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Sustainability
Dialogue with Stakeholders

Taiho Pharmaceutical receives the support of many stakeholders, including patients, healthcare professionals, people, and business partners. We understand that without dialogue and collaboration with our stakeholders, we could not properly fulfill our corporate social responsibilities. Therefore, we strive to build trust-based relationships with all our stakeholders by continually enhancing communication and taking various steps to strengthen collaboration.

Stakeholders	Dialogue Methods	Main Initiatives and Response Measures
Patients and Peer Supporters	Dialogue activities with healthcare professionals, patient organizations, and relevant NPOs Pharmaceutical inquiry and support service	Creation of a website for patients and their families (raising disease awareness and sharing treatment information) Promotion of ethical R&D
Healthcare Professionals	Visits by our medical representatives (MRs), etc. Meetings related to research and development Pharmaceutical inquiry and support service	Provision of appropriate pharmaceutical information, promotion of proper product use, and collection of product safety information by MRs Creation of an informational website for healthcare professionals Seminar hosting
People	Product inquiry and support service	Communication with people Creation of an informational website for people to promote better personal health care Adoption of environmentally friendly materials in product packaging
Employees	Human resource development programs and training sessions Employee surveys and questionnaires Internal compliance hotline and support service	Promotion of employee health management Adoption of human resource development training, career support and development programs, and employee self-reporting career development processes Promotion of digital transformation (DX) Instilling of the Corporate Philosophy and further enhancing corporate culture
Business Partners	Communication with business partners through procurement activities Holding of sustainable procurement briefings for business partners Surveys (self-assessment questionnaires)	Participation in the United Nations Global Compact Promotion of sustainable procurement Identification and mitigation of risks for stable procurement Partnership building declarations
Partners	Collaboration with external organizations through joint R&D activities Collaboration through corporate venture capital (CVC) activities	Alliances with academic institutions and other companies Acquisition of technology and drug discovery seeds from venture companies and startups Investment and incubation support through CVC activities
Community and Society	Communication with local residents and municipalities Collaboration with relevant NPOs	Social and community contribution activities Environmental initiatives Patient-centric activities